The friendly staff at Consultants in Pain Medicine welcomes your call and looks forward to serving you. If you have any questions about our pain management services, please call our main office at (912) 466-9111 or the number of the location nearest you in Brunswick, Vidalia, Waycross, St. Marys, Georgia, and Richmond Hill.
We are happy to address your questions or concerns via telephone whenever possible. However, treating you by phone without a proper face-to-face evaluation has many potential pitfalls and will be avoided. You certainly wouldn’t ask your mechanic to diagnose and treat your car’s problem by telephone. As you are aware, CIPM is a busy medical practice and keeps a full schedule of patients most every day of the week. When calling in, please listen carefully and select the appropriate extension and leave a message if you do not receive an answer. Leaving multiple voicemails or selecting every extension will only delay your return call.
A nurse is available to answer your clinical questions during normal business hours, although they are rarely sitting at a desk to answer your call. In most cases, you are asked to leave a message and the call will be returned. Because these calls are returned in order of medical urgency and many times require a physician to be notified and provide an answer, please allow up to 48 hours for your call to be returned.
- Blue Cross/Blue Shield
- United Healthcare
- Workers’ Compensation
- First Health
Although this is a general list of the insurances we accept, it changes from time to time, so please contact your insurance company or call our office at (912) 466-9111 to find out if we accept your insurance plan prior to your appointment.
There are also many commercial or traditional health insurance plans with which CIPM does not participate. If your insurance plan does not participate with CIPM, it is difficult to predict what will be paid. You must check with your employer, health plan, or other appropriate party about benefits before coming to CIPM. It is important that you know your health plan benefits.
Certain services may require pre-approval from your health insurance company before they can be performed. Before your visit to CIPM, review your health plan benefits or call your insurance company to clarify your policy benefits and requirements. Your policy may vary from another subscriber insured by the same company.
It is important for you to be aware of your plan’s pre-certification requirements to receive the full benefits allotted for services performed. Our pre-certification staff can help you obtain authorization/approval for services performed during your evaluation at CIPM. However, pre-certification is your responsibility.
Plans that Require Pre-certification
If your insurance plan requires pre-certification for testing or procedures, it is your responsibility to advise registration staff of those requirements. If pre-certification is required, our pre-certification staff will call your insurance company or primary care physician (PCP) for approval.
Pre-certification is not done unless you notify our registration staff to do so. If pre-certification was required but not done, your benefits may be reduced or denied and become your responsibility in full.
If you have a question related to pre-certification, please contact our billing specialists at (912) 816-4457, ext. 1 or ext. 4.
If you are a physician’s office and you would like to send a patient, all you need to do is send us a referral. You can use our referral form or your own. Our referral coordinator will call the patient to schedule his or her appointment, and we will then send you a confirmation of the date and time.
Patients are seen on an appointment basis. We are not a walk in or urgent care center.
A complete assessment is done on each patient and, if necessary, referrals to other specialists are made. A treatment plan is formulated and communicated to the assigned case worker and/or employer. We believe it is paramount that case managers and adjusters have the information they need and know the caliber of the physicians with whom they do business. We at Consultants in Pain Medicine strive to provide what the patient needs and move forward in resolving each case.
For more information about workers’ compensation, please contact our office at (912) 466-9111.
Please understand that this policy is for the safety and in your best interest. We care enough to be sure that you are being treated properly for your ongoing medical care.
Insurance companies frequently deny payment for certain non-formulary prescriptions. Our staff will make every effort to conduct a “prior authorization” on your behalf so that you can receive your medication. This process may take a few weeks. You are invited to call your insurance company and perform the authorization if you need this medication and are unable to wait for our staff to perform the authorization.
If you have a question related to your bill, please contact our billing specialists at (912) 816-4457, ext. 2.
For Coastal Pain Center billing questions, you can call (912) 466-9111, ext. 306.
3221 Glynn Avenue
Brunswick, GA 31520
Phone: (912) 466-9111
Fax: (912) 466-0366
303 Harris Industrial Blvd., Suite 2
Vidalia, GA 30474
Phone: (912) 537-4414
Fax: (912) 537-4437
2452 Memorial Drive
Waycross, GA 31503
Phone: (912) 283-6877
Fax: (912) 283-6879
104 Lakeshore Drive, Suite B
St. Mary’s, GA 31558
Phone: (912) 466-9111
Fax: (912) 283-6879
2453 Highway 17, Suite G
Richmond Hill, GA 31324
Phone: (912) 756-3005